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Simple Sims

FAQs

FAQs

Your Travel SIM Card Questions Answered!
WILL MY SIM WORK/DOES IT FIT IN MY PHONE?

Yes, most likely! Our SIMs are triple-cut (standard/micro/nano) and will fit all smart phones.

Our SIMs support iPhones post-#5 and all post-2012 model Android phones. Your phone needs to be unlocked. If you are on a plan, most providers are happy to unlock your phone for the duration of your travel – just give them a call before you go.

HOW DO I ACTIVATE MY SIM?

Iphone + Android: Plug & Play

Some Android models may require a simple 3 step APN activation process (takes seconds) Detailed instructions will be sent with your SIM and are available here.

DELIVERY

Usually we can dispatch via Australia Post immediately. However, due to the popularity of our SIMs delivery can sometimes take up to 2 weeks. If you have concerns about your travel dates, please contact us prior to purchase.

REFUNDS/RETURNS

Simple City will provide a 100% refund for faulty SIMs or SIMs that do not arrive in time – just get in touch through one of our many customer service channels and if we cannot troubleshoot or fix the issue, then we will process a complete refund.

CAN I JUST BUY A SIM FROM SOMEONE ELSE WHEN I LAND?

Of course, at Simple SIMs our goal is to provide more and better options for travellers. That’s who we are. Just be aware that Travel SIMs are often more expensive if purchased after arrival (especially at the airport!) and they might also require a nasty registration process with ID etc. which can be a hurdle in a different language.

That’s why we specialise in Data-only SIM Cards. To keep things simple.

CAN I USE MY SIM FOR HOTSPOTTING?

Unfortunately your Travel SIMs have not been designed for Hotspotting or Tethering and plans are subject to the Fair Usage policies of each Network.

So, we are not saying that it is impossible. It may work for some phones, with some SIMs some of the time, but it is at your own risk.

DO YOU HAVE ANY OPTIONS AVAILABLE FOR GROUPS / WHOLESALE / BULK SIMS?

Yes, we do!  Get ready for a bargain. Options available from 20+ SIMs. Please get in contact with us here and one of our agents will put together a package for you.